The Retail segment encompasses the operation of Clicks stores, a leading pharmacy, health, and beauty retailer in South Africa. This segment focuses on providing accessible and affordable healthcare and wellness products to middle to upper-income markets. Research and development efforts are directed towards identifying emerging consumer trends, optimizing product assortments, and enhancing the customer experience through innovative store layouts and digital solutions. The segment leverages data analytics to personalize marketing campaigns and improve supply chain efficiency. Future opportunities include expanding the store network, enhancing online presence, and introducing new private-label brands to cater to evolving customer needs. The retail segment also includes specialty stores such as GNC, The Body Shop and Claire's.

The Distribution segment operates under the UPD name and is responsible for the wholesale and supply of pharmaceutical products to retail pharmacies, private hospitals, dispensing doctors, and retail health stores. This segment ensures the efficient and reliable distribution of essential medicines and healthcare products across South Africa. Research and development activities focus on optimizing the supply chain, implementing advanced logistics technologies, and ensuring regulatory compliance. The segment leverages data analytics to forecast demand, manage inventory levels, and improve delivery times. Future opportunities include expanding the distribution network, enhancing value-added services, and forging strategic partnerships with pharmaceutical manufacturers to secure access to innovative medicines. This segment is crucial for maintaining the integrity of the pharmaceutical supply chain and ensuring access to quality healthcare products.