The Retail segment represents Dis-Chem's core business, encompassing a vast network of retail stores and an online platform. This segment focuses on providing a comprehensive range of healthcare, personal care, beauty, and nutritional products directly to consumers. Key activities include inventory management, customer service, and the operation of in-store clinics and salons. The retail segment leverages data analytics to understand customer preferences and optimize product offerings. Future growth opportunities lie in expanding the store network, enhancing the online shopping experience, and introducing innovative health and wellness services. This segment is crucial for maintaining Dis-Chem's market leadership and brand reputation.

The Wholesale segment focuses on the distribution of pharmaceutical, health, and front shop products to independent pharmacies and other retailers. This segment plays a vital role in ensuring the availability of essential healthcare products across a broader network. Key activities include sourcing products from manufacturers, managing logistics and supply chains, and providing competitive pricing. The wholesale segment is strategically positioned to capitalize on the growing demand for affordable healthcare products and to expand Dis-Chem's reach beyond its own retail stores. Future opportunities include developing strategic partnerships with smaller pharmacies and leveraging technology to improve supply chain efficiency.