This segment focuses on the direct selling and online retail of pharmaceutical and healthcare products. JD Health's platform offers a wide array of over-the-counter (OTC) drugs, prescription drugs, medical devices, and health and wellness products. The company leverages its e-commerce infrastructure and logistics network to ensure efficient and timely delivery of products to consumers across China. This segment is a core component of JD Health's business model, providing convenient access to healthcare products and contributing significantly to its revenue. The company is constantly improving its online platform to enhance user experience and expand its product offerings. This includes integrating new technologies to improve search, product recommendations, and payment options. The segment also focuses on building strong relationships with pharmaceutical manufacturers and suppliers to ensure a reliable supply chain and competitive pricing.

This segment provides a range of online healthcare services, including online consultations, prescription renewals, chronic disease management programs, and family doctor services. JD Health utilizes its digital platform to connect patients with qualified healthcare professionals, offering convenient and accessible medical advice and treatment. The company invests in technology to enhance its telemedicine capabilities, including video consultations, remote patient monitoring, and AI-powered diagnostic tools. This segment addresses the growing demand for remote healthcare solutions, particularly in underserved areas. JD Health is also focused on expanding its partnerships with hospitals and clinics to integrate its online services with traditional healthcare systems. The company is committed to improving patient outcomes through personalized care plans and proactive health management strategies. This includes developing tools for patient education, medication adherence, and lifestyle modification.