This segment focuses on providing healthcare organizations with tools and insights to enhance the patient experience. It includes solutions for patient feedback collection, analysis, and reporting, enabling healthcare providers to identify areas for improvement and implement targeted interventions. Technologies used include surveys, data analytics platforms, and real-time feedback systems. The goal is to improve patient satisfaction, loyalty, and overall healthcare outcomes. NRC Health's patient experience solutions help organizations understand patient needs and preferences, leading to more personalized and effective care. This segment also addresses regulatory requirements related to patient satisfaction and quality reporting.

This segment offers solutions designed to improve employee engagement and satisfaction within healthcare organizations. It includes tools for assessing employee morale, identifying areas of concern, and implementing strategies to foster a positive work environment. Technologies used include employee surveys, data analytics, and performance management systems. By improving workforce engagement, NRC Health aims to reduce employee turnover, enhance productivity, and improve the quality of patient care. This segment also focuses on promoting a culture of teamwork, communication, and continuous improvement within healthcare organizations. The solutions help organizations attract and retain top talent, leading to a more stable and effective workforce.

This segment provides healthcare organizations with market research, data analytics, and consulting services to inform strategic decision-making. It includes solutions for market assessment, competitive analysis, and consumer segmentation. Technologies used include data mining, statistical modeling, and geographic information systems (GIS). By providing actionable insights into market trends and consumer preferences, NRC Health helps organizations identify new opportunities, optimize resource allocation, and improve their competitive positioning. This segment also focuses on helping organizations understand the needs and behaviors of their target populations, enabling them to develop more effective marketing and outreach strategies.