The Retail Pharmacy USA segment focuses on providing healthcare services and products through its retail drugstores under the Walgreens and Duane Reade brands. This segment offers prescription drugs, health and wellness products, beauty items, personal care products, and general merchandise. Research and development activities include exploring new technologies for pharmacy operations, such as AI-powered tools for prescription management and personalized health recommendations. The segment leverages data analytics to understand customer behavior and optimize product offerings. It addresses patient needs by providing convenient access to medications and healthcare services, including vaccinations and health screenings. Market positioning is strong due to its extensive network of stores and established brand recognition. Future opportunities include expanding healthcare services, such as in-store clinics and telehealth offerings, and enhancing the digital customer experience. Regulatory aspects involve compliance with pharmacy regulations and healthcare laws. Partnerships with healthcare providers and insurance companies are crucial for expanding service offerings and improving patient outcomes.

The Retail Pharmacy International segment operates pharmacy-led health and beauty retail stores and optical practices internationally, primarily under the Boots brand. This segment offers prescription drugs, health and wellness products, beauty products, and other consumer goods. Research and development activities focus on developing innovative health and beauty products, improving pharmacy services, and enhancing the customer experience through digital channels. Technologies and methodologies include advanced supply chain management, e-commerce platforms, and data analytics for customer insights. The segment addresses patient needs by providing access to medications, healthcare advice, and health and beauty products. Market positioning is strong in the UK and other international markets due to the established Boots brand and its focus on health and beauty. Future opportunities include expanding into new markets, developing new product lines, and enhancing digital capabilities. Regulatory aspects involve compliance with international pharmacy regulations and healthcare laws. Partnerships with healthcare providers and suppliers are essential for expanding product offerings and improving patient care.

The Pharmaceutical Wholesale segment, operating under the Alliance Healthcare brand, focuses on the distribution of pharmaceutical products to pharmacies, hospitals, and other healthcare providers. Research and development activities include optimizing supply chain logistics, developing advanced inventory management systems, and exploring new technologies for pharmaceutical distribution. Technologies and methodologies used include automated warehousing, data analytics for demand forecasting, and temperature-controlled transportation. The segment serves healthcare providers by ensuring the timely and efficient delivery of medications. Market positioning is strong due to its extensive distribution network and established relationships with pharmaceutical manufacturers and healthcare providers. Future opportunities include expanding distribution networks, improving supply chain efficiency, and leveraging technology to enhance service offerings. Regulatory aspects involve compliance with pharmaceutical distribution regulations and ensuring the integrity of the supply chain. Partnerships with pharmaceutical manufacturers and healthcare providers are crucial for ensuring product availability and meeting the needs of patients.